Welcome to the Rosedean House Surgery Website
We have recognised over the last few months that our Dispensary is becoming busier and busier and as a result we have not always been able to provide the high levels of customer service that we aim for. The physical size of the Dispensary has played a major part in reducing our efficiency at times.
We are therefore pleased to announce that over the August Bank Holiday weekend we will be refurbishing the Dispensary and doubling its physical size.
In order to allow the maximum time to complete this work we will be closing the Dispensary at 4pm on Friday 25th August and re-opening after the Bank Holiday on Tuesday 29th August at 08:30 as usual.
As part of the expansion we will introduce a second access point for the Dispensary which will improve the flow of prescriptions and medication to and from the Dispensary when compared to the one access point we have at present. We recognise that this one access point does cause bottlenecks at times. The two access points will therefore be used as follows:
The existing access point will be for the dropping off of prescriptions received during a consultation with a GP and the subsequent collection of the medication arising from that prescription.
The new access point, located in the Conservatory, will be for the dropping off of repeat prescription requests and the collection of medication arising from that repeat prescription.
With regards to the ordering of repeat prescriptions/medication, we would very much appreciate it if you would order your medication on-line via www.rosedeansurgery.co.uk/prescriptions1.aspx (you will need to register in advance of using this service – full details are available by following the above link). If you would like help with our on-line ordering system please contact the Practice’s IT Administrator, Dawn Morse, on (01579) 343133.
You can use our 24 hours/day, 7 days/week voice mail service which can be accessed by dialling (01579) 341924.
Whilst we do still provide the option to speak to a member of our Dispensary staff to order repeat medication it takes much longer for us to process such requests this way and hence reduces overall Dispensary efficiency.
With this website we aim to help you find all the information you need at the click of a mouse. From ordering your repeat prescriptions to reading our practice newsletters, updating your contact details to checking opening times, you'll find it all here.
There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.
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On-line Services (The Waiting Room) application form
The Waiting Room Online Services Application Form
Please note you will need to bring TWO pieces of ID in with you - ONE photo and ONE proof of address. They CANNOT be the same form of ID e.g. driving license for both.
We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better place for all your online needs.
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