TEMPORARY CHANGES TO THE DISPENSARY.
Due to staff sickness, there may be a delay in dispensing your medication. We thank you for your patience & understanding.
Due to staff sickness the Dispensary will be closed between 1-2pm daily.
Dispensary A will also be closed. For urgent medication please go to Dispensary B.
We apologise for any inconvenience this causes.
New IT System
The practice has decided to change its’ IT system, which stores all our patient records. The new system has a number of features that will make day-to-day working more efficient for staff, and help us to provide the best possible health care. It will also allow us to work more collaboratively with other practices in the area to offer extended services to patients.
The new system will require some changes.
Online Patient Services—The Waiting Room
UPDATE - We are experiencing technical difficulties getting our new Online Services - Patient Access - up and running. All existing The Waiting Room users will be migrated across and new application processed when the system is available to us.
Part of this new system means a change to how you access the Online Services we offer. After the changeover you will still be able to book/cancel appointments, request repeat medication, and for those who have requested it, have access to your ‘Detailed Coded Record’ (*records dating back to 1st April 2015 only). However, during the changeover there will be a period of approx one week where no Online Services will be available via ‘The Waiting Room’ or the new ‘Patient Access’ system.
From Tuesday 2nd April ‘The Waiting Room’ service will be switched off.
If you need to book or cancel an appointment please contact our Patient Advisors on 01579 343133.
Please request medication in writing / person.
There will no longer be a 24hour voicemail facility from 6:30pm on Monday 8th April.
We are experiencing technical difficulties getting our new Online Services - Patient Access - up and running. All existing The Waiting Room users will be migrated across and new application processed when the system is available to us.
Time for adjustment
Many of the changes will happen behind the scenes and you will be unaware of them. Please be
reassured both acute and routine appointments will still be available during this time. We will need to adjust some of our internal processes, and we may not get them right first time. Whilst staff get used to the new system it may take a few seconds longer to do everyday tasks, and your patience would be most appreciated.
Contacting the practice
Our phone numbers and emails will not change, so please continue to contact the practice as normal.
For non-urgent appointments you might want to use our online consultation system—eConsult. It is accessible by the “Consult our Doctors Online” link on our website at www.rosedeansurgery.co.uk. You will receive a response from the practice by the end of the next working day.
Welcome to the Rosedean House Surgery Website
With this website we aim to help you find all the information you need at the click of a mouse. From ordering your repeat prescriptions to reading our practice newsletters, updating your contact details to checking opening times, you'll find it all here.