Dear Patients,
We often receive last-minute medication requests towards the end of the week. To ensure you receive your medication on time, please remember to order with plenty of time to spare.
- Processing Time: It can take up to 5 working days for us to process your request. Additionally, pharmacies may take a further 5-7 days to dispense your medication, depending on their workload and procedures. The entire process from request to collection can take 10 days or more.
- Urgent Requests: We understand that mistakes happen and people sometimes forget. However, there are certain medications we cannot process as ‘urgent requests’. Others, which are more critical, should be requested urgently if forgotten.
To help you distinguish between these, we have produced two posters. Please refer to them for guidance.
Thank you for your understanding and cooperation.
Stay healthy and take care!