To ensure the highest level of security, Patient Access will now ask you to enter a 6 digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app.
You can use any authenticator app of your choice on your mobile, tablet of desktop device.
A step by step guide can be found on the Patient Access website:
support.patientaccess.com/signing-in
If you are still having difficulties, the NHS app does not require an authenticator and can be used with biometrics such as fingerprints or face ID once set up on your device, can be used as an alternative.