Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the Accurx service
- phone us on 01579 343133
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Accurx service
- phone us on 01579 343133
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Appointment times
Patients are given a choice of appointments:
- Throughout the day from 8:30am to 6pm, Monday to Friday
There is also a system in place for patients who need to be seen that day, either by the duty doctor or the nurse practitioner. These can be made in person or by phoning the surgery.
If you would like to speak to a doctor, then the phone lines are open from 8am and the patient advisor will be able to book a callback with the appropriate clinician.
Extended hours
If you need to consult with a clinician outside of normal surgery hours, please consider signing up to the online video LIVI service.
To access the service, simply download LIVI from the Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.
When seeing a doctor
Please note that some doctors consult on the first floor of the building. If you would prefer to be seen on the ground floor by the doctor please advise us of this after you have booked your appointment.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- use the cancel an appointment form
- phone us on 01579 343133 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
For patients who are housebound and cannot get into the surgery we can offer home consultations. If you require a home visit please contact the surgery as early as possible in the day. A doctor will phone you back to discuss your request prior to visiting.