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Repeat prescription ordering

As a result of a substantial increase in demand upon our Dispensary we are extending the time period we require for the processing of repeat prescription requests with effect from 1st March 2018.


From this date we would appreciate it if 3 working days’ notice could be given between the time of making the repeat medication request and its subsequent collection.


The most efficient way for repeat medication to be ordered is on-line and full details of how to register for this service can be found at


If you experience any difficulty in on-line registration please contact our IT Administrator, Dawn Morse, via


Elizabeth Higman

To order you repeat prescription please click on the link below to access 'The Waiting Room' service.

If you have not yet migrated over to The Waiting Room2 please log in here - TWR1 - Order Repeat Prescriptions

If you have already migrated to The Waiting Room2 please log in here - TWR2 - Order Repeat Prescriptions

If you are unable to order your repeat prescription due to a technical issue with The Waiting Room service, please report it by clicking here.

In order to register for The Waiting Room service you must complete a form which can be obtained from Reception or from downloading here.  ID will need to be shown to Reception when submitting the form.

The Waiting Room Application Form

Shortly after our receipt of this form you will receive an activation email containing a link which, which clicked, will take you through the activation process and your new online repeat prescription service will be live.

Requesting Repeat Medication by Telephone

We are pleased to announce that you are now able to order repeat prescriptions by telephone 24 hours per day, 7 days per week.
To access this service, please telephone (01579) 341924 and follow the instructions.

Repeat Prescriptions

  • 320422_pills_6 Repeat prescriptions can be ordered via 'The Waiting Room' online service, using the link above. You can also order in person from the dispensary hatch or over the telephone.
  • To use 'The Waiting Room' service, you must first register for this service using this form. The Waiting Room Application Form
  • Your online repeat prescription order will take the normal 3 working days to be ready from when your order is placed. (This is excluding weekends & Bank Holidays)
  • The dispensary is open from 8.30am to 6:00pm Monday - Friday
  • Unfortunately we can only dispense to patients that live more than a mile outside the Practice area.
  • The dispensary staff are always willing to help with any queries patients have with their medication. If they are unable to answer your query they will refer it to a doctor.
  • There are four qualified Dispensers all registered with the Association of Pharmacy Technicians and accredited by the Dispensers Doctors Association. The desk and telephone are manned by Dispensary Clerks.
  • The dispensary has accuracy checking devices to ensure the safe delivery of your medication.


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