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Welcome to the Rosedean House Surgery Website   


IMPORTANT NEWS - New Telephone System

 

Following patient feedback we have looked at how we can improve our telephone call handling at the surgery and as a result of this review we will be changing our telephone system during the week commencing Monday 5th February.

 

The new system will be cloud-based and as a result of this technology we will be able to queue significantly more calls than at present. Following the installation of the new system you should not hear the engaged tone and have to call back because all lines are in use, as currently happens at busy periods.  



All patients will therefore be answered in strict order of dialling in and you will receive a message informing you of your position in the queue.  



The official switch over from the old to the new system is intended to take place over the lunchtime period on Wednesday 7th February and will result in NO PHONE CALLS in or out of the building for a brief period. Regrettably we cannot be sure when this switchover will take place, nor exactly how long it will last, as we are dependent on BT who are unable to advise our contractor of their work schedules in advance.    



If, during this switchover period you need assistance with a medical emergency please call 999. If you need medical advice, but it is not an emergency, please call 111. Should you need to speak to the practice concerning an urgent medical matter that cannot wait until the new telephone system is on-line please call Liskeard (01579) 347396. 

 

For all other queries please try again later in the day. We apologise for any inconvenience this may cause on the day but in the long term this change will result in a more efficient service when calling the surgery. 



If it is a life threatening emergency please dial 999.

 

With this website we aim to help you find all the information you need at the click of a mouse. From ordering your repeat prescriptions to reading our practice newsletters, updating your contact details to checking opening times, you'll find it all here.

 There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.

 

On-line Services (The Waiting Room) application form

  The Waiting Room Online Services Application Form

Please note you will need to bring TWO pieces of ID in with you - ONE photo and ONE proof of address.  They CANNOT be the same form of ID e.g. driving license for both.

We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better place for all your online needs.


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